We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@yardmont.com. If your return is accepted, we’ll send you instructions on how and where to send your package.

Customers are responsible for all return shipping costs. Return shipping costs are non-refundable.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@yardmont.com.

Damages and issues

Please inspect your order upon reception and contact us at support@yardmont.com within 2 days of delivery if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please provide your order number, a description of the issue, and clear photos of the damaged, defective, or incorrect item and its packaging so that we can review your request.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods (including food, flowers, or plants), custom products (including special orders or personalized items), and personal care goods.

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch at support@yardmont.com if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We offer exchanges for items that arrive defective, damaged, or incorrect.

If you receive a defective, damaged, or incorrect item, please contact us at support@yardmont.com within 2 days of delivery, including your order number and clear photos of the item and packaging.

Once your request has been reviewed and approved, we will provide instructions for the exchange.

We do not offer exchanges for change-of-mind purchases, ordering the wrong item, or other non-defective returns. In those cases, you may return the eligible item in accordance with our 30-day return policy and place a new order separately.

Return Shipping Costs

Customers are responsible for return shipping costs for returns, including returns due to a change of mind, ordering the wrong item, or other reasons not related to receiving a defective, damaged, or incorrect product.

Return shipping costs are non-refundable.

If you receive a defective, damaged, or incorrect item, please contact us at support@yardmont.com within 2 days of delivery so that we can evaluate the issue and provide an appropriate resolution.

Restocking Fees
We do not charge any restocking fees for returned items.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@yardmont.com.